Service Desk Tech Training
Give us 20 weeks and we’ll help you change your life. As one of the premier vocational schools in the Twin Cities; we work hand-in-hand with industry employers. This ensures our graduates are ready for the challenges of building complex skills that are valuable for Minnesota’s I.T. industry.
Our immersive Information Technology specialty service desk technician program plugs you directly into the most relevant I.T. techniques and practices. The information technology training rewires your mind to take on the exciting challenges of a career in information technology. This hands-on training course is designed to teach students basic cyber security, computer fundamentals, and other I.T. industry practices. The relationships formed with your fellow students, industry mentors, and guest speakers provide you an invaluable network of passionate, diverse tech allies to call upon throughout your career.
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What Does a Service Desk Technician do?
A Service Desk Technician is vital to the I.T. workforce, as they keep the technologies that organizations rely on to do business up-to-date and running smoothly. I.T. Service Desk Technicians provide technical support and troubleshooting services to clients who need assistance with their computer hardware or software. They have a broad scope and are designed to provide the client with a single place to go for all their I.T. needs.
The course is 20 weeks that consists of two phases
The tution is 100% Covered
Program start date is April 22nd, 2019
You will receive on the job training
Class schedule is Mon-Fri 8:30 am -2:50 pm
Service Desk Essential Duties
- Create, resolve, or escalate support tickets for external and internal customers
- Identify, analyze, and troubleshoot issues both independently and within a team setting
- Ensure assigned support tickets are updated, current, and resolved in a timely manner
- Communicate effectively to both staff and end users through phone, email, or face-to-face interactions
What You Will Learn
- Professional Development
- Personnel Management
- Interpersonal Skills
- Professional Communications
- Computer Fundamentals
- Cyber Security
- Computer Basics
- Microsoft Office
- Computer Networks
- Problem solving
Tuition To Change Your Future
You will have NO OUT-OF-POCKET expenses to cover tuition and no extra fees to pay. Our financial aid office is committed to administering gift aid to ensure that your tuition is covered at NO-OUT-OF-POCKET expense to you. As an institution, we do not participate in the Federal and State Student Loan programs, so there are NO LOANS TO PAY BACK.
$0 To The Student
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Why should you enroll at Summit?
Program Curriculum & Schedule
Weeks 1-10 is where you begin to learn the fundamental understanding of transactional communication, including the use of effective and professional online communication. You will also learn math principles, I.T. fundamentals, and Microsoft Office Suites. We’ll discuss everyday service desk examples to understand how all these components impact the building process. You’ll work in pairs and small teams to work on I.T. related issues. You will get a high-level view of the processes and complexities of I.T. and learn about the building blocks of the I.T. industry. Class time is 8:30-3:30 in Phase I.
*IT Program is approved by the Minnesota Office of Higher Education
*Summit Academy reserves the right to cancel the program if the class doesn’t reach the minimum of 20
- Understand Foundational Principles of IT
- Gain Familiarity with Microsoft Suites
- Utilize Keyboarding Skills
- Communications and English
- IT Fundamentals and Computer Lab
- MS Suites and Keyboarding Skills
DEVELOPING YOUR SKILLS
Weeks 11-20 is where we build on the foundations. You’ve got the skills now we put them to the test. This part of the program is designed to challenge students with a higher degree of difficulty in information technology. Besides advancing your technical aptitude, you will receive career development skills to help you transition into everyday work life. You will also take part in an internship where you’ll gain practical experience with the entire process, from problem-solving to evaluating, refinement, and execution. Class time is 8:30-3:30 in Phase II.
The IT industry has criminal background restrictions. Any theft or felony conviction is a disqualification for employment. Summit Academy will screen potential students prior to enrollment.
- Learn Problem Solving Techniques
- Understand Ticket Management
- Realize “Soft Business” Skills
- Career Development
- Specialized IT Fundamentals and Computer Lab
- Applied I.T.
- Customer Service Communications
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