Network Operations Center Technician (NOC)

Network Operations Center Technicians (NOC)  are in charge of monitoring critical network elements and engaging in proactive network systems monitoring. Troubleshooting is a daily task for a network operations center technician, and they also monitor the software, network, and signal strength from satellites.

About Our Program

  • The course is 20 weeks long broken into two phases
  • The program comes at NO COST to you
  • Program start dates are August 6th, 2018 and February 4th, 2019
  • Paid on the job training/internship

What You Will Learn

  • Professional Development
  • Personnel Management
  • Interpersonal Skills
  • Professional Communications
  • Computer Fundamentals
  • Cyber Security
  • Computer Basics
  • Microsoft Office
  • Computer Networks
  • Problem-solving
  • CompTIA A+ Exam Prep

Essential Duties

  • Review new hardware and software programs and give feedback
  • Create new ways to complete tasks, correct user errors and system inconsistencies 
  • Install and support PC, laptop, tablet and mobile hardware and software
  • Write procedures, standards, and best practices guidelines for settings, installation sequences, and back-out instructions
  • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment

Course Information

This program is designed for students that have an aptitude for math, basic computer literacy, a high standard of customer service, but they do not need a previous IT background.

Additional Resources

Background Check

The IT industry has criminal background restrictions. Any felony conviction is a disqualification for employment. Summit Academy will screen potential students prior to enrollment.


*IT Program is approved by the Minnesota Office of Higher Education
*IT Program is NOT accredited by the Council on Occupational Education
*Summit Academy reserves the right to cancel the program if the class doesn’t reach the minimum of 20

Information Session Registration Form

Network Operations Technician

Every Wednesday at 10 a.m.