Service Desk Technician

A Service Desk Technician is vital to the IT workforce, as they keep the technologies that organizations rely on to do business up-to-date and running smoothly. IT Service Desk Technicians provide technical support and troubleshooting services to clients who need assistance with their computer hardware or software. They have a broad scope and are designed to provide the client with a single place to go for all their IT needs.

About Our Program

  • The course is 20 weeks long broken into two phases
  • The program comes at NO COST to you
  • Program start dates are August 6th, 2018 and February 4th, 2019
  • Paid on the job training/internship

What You Will Learn

  • Professional Development
  • Personnel Management
  • Interpersonal Skills
  • Professional Communications
  • Computer Fundamentals
  • Cyber Security
  • Computer Basics
  • Microsoft Office
  • Computer Networks
  • Problem-solving
  • CompTIA A+ Exam Prep

Essential Duties

  • Review new hardware and software programs and give feedback
  • Create new ways to complete tasks, correct user errors and system inconsistencies 
  • Install and support PC, laptop, tablet and mobile hardware and software
  • Write procedures, standards, and best practices guidelines for settings, installation sequences, and back-out instructions
  • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment

Course Information

This program is designed for students that have an aptitude for math, basic computer literacy, a high standard of customer service, but they do not need a previous IT background.

Additional Resources

Background Check

The IT industry has criminal background restrictions. Any felony conviction is a disqualification for employment. Summit Academy will screen potential students prior to enrollment.


*IT Program is approved by the Minnesota Office of Higher Education
*IT Program is NOT accredited by the Council on Occupational Education
*Summit Academy reserves the right to cancel the program if the class doesn’t reach the minimum of 20

Information Session Registration Form

Service Desk Technician

Every Wednesday at 10 a.m.